Customer care that never clocks off.
Whatever you need — a reschedule, a refund, a driver swap or just a quick question — our team is on call 24×7. Reach us the way that suits you and we’ll sort it, day or night.
Three ways to get help, fast.
Common things people ask us.
Track a live ride
Already booked? Watch your driver approach in real time, share the OTP to start the trip, and download your invoice when it ends — all from the Track section.
The quick answers.
Open the app or website and go to the Track section, choose the booking you want to change, tap Reschedule and pick a new date and time, then confirm. Note: you can’t reschedule once the driver is already on the way.
Go to Track → Support → Create ticket, give your current booking and the new package you’d like, and submit. Our support team switches it for you. Please avoid changing the package once the driver is on the way.
In the Track section, select the booking, tap Cancel and then Change Driver. You can’t change the driver once they’re already on the way to you.
Go to the Track section, choose the booking and tap Cancel Booking.
Zero cancellation fee if the driver hasn’t yet left for your booking. If they’ve already left home and are on the way, a ₹100 charge applies to compensate their time and travel.